Start with access
Explain when files become available and where buyers find their marketplace purchases. Note any difference between the marketplace app and mobile browser without claiming control over the platform interface.
Cover formats and devices
List every format, the software needed to open it, and whether fonts or accounts are required. Explain that ZIP files must be extracted before their contents can be opened.
Set a safe support boundary
State your support hours and the information needed to investigate. Never ask customers to send passwords, one-time codes, full payment numbers, or unnecessary personal data.