Policy
Refund policy
This policy applies to paid Delivery Desk products sold through Gumroad.
Last updated July 28, 2026Defective or duplicate purchases
Contact support if a delivered file is materially defective, cannot be accessed, or the same product was purchased twice by mistake. We will investigate and provide a working replacement or an appropriate refund.
Digital delivery
Because downloadable products can be copied immediately, change-of-mind requests are reviewed case by case. Nothing in this policy limits rights that cannot be waived under applicable consumer law or a marketplace’s mandatory rules.
Before requesting help
Include the order number, product name, device, browser, and a description of the problem. Never send passwords, one-time codes, or payment card details.
Marketplace processing
Approved refunds are issued through the original marketplace and payment method. Processing time is controlled by that provider.